SHIPPING & RETURNS
Shipping & Delivery
At PEACHI, we do not want to keep you waiting!
All items are checked in detail and packed in-house before being shipped to your doorstep within 3 to 5 working days for local orders, between 9am to 10pm.
There may be delays for international orders due to the COVID-19 situation.
If you need an item urgently, please contact us at email@example.com to discuss on alternative shipping arrangements.
Shipping fees are as follows:
Local Singapore Orders
Free shipping for orders SGD60 and above, otherwise, a flat fee of SGD5 is charged.
Free shipping for orders SGD80 and above, otherwise, a flat fee of SGD7 is charged. Additional duties and taxes not included.
Rest of World
Free shipping for orders SGD150 and above, otherwise, a flat fee of SGD28 is charged. Additional duties and taxes not included.
Exchanges due to sizing issues are allowed for items bought at full price only. Only 1 exchange per order is allowed. Items must be in their original packaging and condition - unwashed, unworn and with labels intact. Swimwear should be returned with hygiene labels intact. Please try on activewear/ swimwear over underwear to check for sizing. Note that promotional items sale items and items purchased using discount codes are not eligible for exchange.
1. Kindly email us at firstname.lastname@example.org with the item and size you’d like to exchange for within 7 days of your order dispatch date.
2. Wait for a confirmation email from us to approve the exchange request.
3. Upon receipt of the confirmation email, send the items for exchange via a trackable shipping method to the Singapore address provided. Note that the shipping fee is borne by the customer.
Please refer to the Returns Policy below for more details on the returns process. We promise to make this as simple as possible for the both of us!
At PEACHI, we try our best to ensure that each parcel is perfect by the time it reaches you. In the rare case of errors or defects in your order, please refer to the guide below.
Return items must be in their original packaging and condition - unwashed, unworn and with labels intact. Swimwear should be returned with hygiene labels intact. Please try on swimwear over underwear to check for sizing.
Returns procedure is as follows:
1. Drop us an email at email@example.com within 7 days of your order dispatch date stating the reason for your return request.
2. For items which are defective, please attach pictures to point us to the defects. For errors in items received, please send us a photo of the item received.
3. Wait for a confirmation email from us to approve the return request.
4. Upon receipt of the confirmation email, send the return items via a trackable shipping method to the Singapore address provided. Note that the shipping fee is borne by the customer, unless the items shipped were faulty or defective. We will not be liable for any lost shipment.
5. We will send you an acknowledgment email upon receipt of the returned items. Upon checking that the items received are in satisfactory condition, we will send over the replacement pieces. In the event that the item is out of stock, we will process the refund via store gift cards (valid for 3 months) accordingly.
6. Shipping fees incurred on original purchase will not be refunded.
7. The below listed are not considered defects and therefore, not eligible for returns.
- Variations in item's colour due to different lighting conditions.
- Minor imperfections such as crease marks, loose threads and small thread bumps are not considered defects, as long as they do not affect the overall look and function of the item.