ORDER, SHIPPING & RETURNS

✨ Order Processing
The moment your order is confirmed, our team begins preparing it with care — which means we’re unable to accommodate cancellations or amendments once placed. At PEACHI, we believe in keeping your wait as short and sweet as possible, so processing starts right away. If something doesn’t work out, not to worry — our returns team is here to help.

🌸 Shipping & Delivery
Every piece is carefully inspected and beautifully packed in-house before making its way to you. For local orders, parcels typically arrive within 3–5 working days (between 9am–10pm). During festive seasons or sale periods, a little extra patience may be needed as deliveries can take longer.

Need your piece in a hurry? Drop us a DM on Instagram — we’re always happy to explore alternative arrangements where possible.

💌 A Gentle Note
We do our best to ensure your treasures arrive on time, though sometimes life has its little delays. Should your parcel take longer than expected, reach out to us via Instagram DM or email and we’ll be glad to assist.

And while we know the excitement of unwrapping your new PEACHI is real — let’s also extend kindness to our courier partners. Their safety and wellbeing come first, and a little patience makes the journey all the more beautiful. Thank you for understanding, always.

📦 Shipping fees are as follows:

Singapore Orders (3 to 5 working days)
Free shipping for orders SGD60 and above, otherwise, a flat fee of SGD5 is charged. 

Malaysia Orders (5 to 10 working days)
Free shipping for orders SGD60 and above, otherwise, a flat fee of SGD5 is charged. 

Indonesia Orders (5 to 10 working days)
Free shipping for orders SGD200 and above, otherwise, a flat fee of SGD20 is charged. 

Rest of World (9 to 14 working days) 
Free shipping for orders SGD200 and above, otherwise, a flat fee of SGD32 is charged. Additional duties and taxes not included. 

✨ General Returns and Exchange Policy (Sizing/ Change of Mind)

For full-priced local orders, we’re happy to help with sizing exchanges or returns, as long as the following conditions are met:

Eligibility & Conditions:

  • Exchanges: One exchange per order is allowed. For further changes, store credits (valid for 3 months) with a restocking fee of $2 per item will be issued. 
  • Exchanges: Exchange is allowed for items of the same or lower value. For higher-priced items, please request a return for store credits instead.
  • Returns: Refunds are strictly via store credits (valid for 3 months) with a restocking fee of $2 per item. 
  • Items must be in original condition & packaging — unworn, unwashed, labels intact.
  • Swimwear must have hygiene stickers in tact.
  • Swimwear and Activewear should be tried on over underwear.

Exclusions:

  • Sale items (anything not at original price)
  • Purchases with discount codes (except first-order and birthday discounts)

❗ Important: If you purchase another item before your initial return request has been approved, we cannot be held liable for any resulting issues. We also reserve the right to reject return requests that do not meet our conditions, even if a subsequent purchase has been made.

 

💫 Process for General Returns and Exchange
1. Email us at hello@wearpeachi.com within 14 days of dispatch, stating your order details and item/size for exchange or request for return.

2. Wait for confirmation before sending your item back.

3. Once approved, mail your item via trackable shipping within 10 days to the address provided.

  • Shipping fees are borne by the customer.
  • Late parcels cannot be accepted.
  • Trackable mail is required for all returns/exchanges.

4. Upon receipt and inspection, we’ll:

  • Send your new size (exchange), or
  • Issue store credits with 3-months validity (returns) with a restocking fee of $2 per item.
  • Processing time: 7 to 10 working days from parcel receipt

5. Please note:

  • Shipping fees from original order are non-refundable.
  • A restocking fee of S$2 per item will be deducted from store credits for returns.

✨ Process for Returns / Exchanges for Defects or Errors

We sincerely apologise if your order arrives with a defect or an incorrect item. Here’s how we’ll take care of it:

Process for Returns and Exchange: Defects/ Errors
1. Email us at hello@wearpeachi.com within 14 days of delivery, attaching your order confirmation and:

  • Photos of the defect and the condition of packaging it arrived in, or
  • A photo of the incorrect item received and the condition of packaging it arrived in.

2. Wait for our confirmation email — we’ll review and approve your request promptly.

3. Once approved:

  • If the item is in stock, we’ll send you a replacement.
  • If it’s unavailable, we’ll process a refund to your original payment method.

4. We’ll cover shipping fees for defective or wrong items. Simply follow the instructions in our confirmation email to return the piece.

5. Replacements/refunds will be processed within 7–10 working days from receipt of your parcel.

6. The below listed are not considered defects and therefore, not eligible for returns. 

  • Variations in item's colour due to different lighting conditions.
  • Minor imperfections such as crease marks, loose threads and small thread bumps are not considered defects, as long as they do not affect the overall look and function of the item.
  • For Prints - Depending on the nature of the print and how the fabric is cut, each piece may have slight variations in colour placement and distribution. While the product photo represents the overall design, we’re unable to guarantee the exact placement or ratio of colours for every item.

🌿❗ Why Sale Items Are Not Returnable:
Sale items are offered at a reduced price to clear out inventory and make room for new products, making it challenging to accommodate returns. As a small local business with limited resources, this policy helps us manage our inventory efficiently and continue offering quality products at reasonable prices to our customers.

🌸 Respectful Conduct
We kindly ask all customers to be courteous. If a customer behaves with ill intent — for example making fraudulent claims,  intentionally damaging returned items, or acting abusively toward our team — we reserve the right to refuse service, cancel future orders, and withhold refunds. Any incidents will be reviewed, and decisions will be made at our discretion to protect our team and community.